How the AI Receptionist Works

Step 1 — Customer dials your existing number

Your customers call the same number they always have. There's no change for them, no new number to learn. You simply set up call forwarding on your phone (a standard network feature — we give you the exact codes to dial). That's it.

Step 2 — Your phone rings first (during business hours)

During the hours you set (e.g. Mon–Fri 9am–6pm), the call rings your mobile first for approximately 20 seconds. If you answer — great, it's a normal phone call. If you don't answer, the call is forwarded to our AI automatically. You always get first refusal.

Step 3 — AI answers and greets the caller

The AI answers with your business name: "Thank you for calling Dave's Garage. This call may be recorded for quality and training purposes. How can I help you today?"

The call recording disclaimer is always played at the start of every call. The AI then listens for what the caller needs and responds appropriately.

Step 4 — Lead details are captured

The AI politely collects the following information through a structured conversation:

• Caller's name
• Callback phone number
• Reason for calling / what they need
• How urgent it is
• Preferred callback time

Common FAQ questions (your hours, location, services) are answered automatically based on the information you provide us. The AI never asks the same question twice.

Step 5 — You receive an instant SMS

Within seconds of the call ending, you receive a text message like this:

The lead is also stored securely in our database. You can contact us to request records or deletions at any time.