No hidden fees. All prices are quoted exclusive of VAT. Usage charges (call minutes and SMS) are passed through at cost from our telephony provider.
Both plans come with the same core features. The difference is how we charge.
Pay only when we deliver a verified qualified lead. Zero monthly risk. Perfect for getting started.
Small monthly base fee plus a reduced per-lead charge. Better value once you're regularly receiving leads.
All prices exclude VAT. DLX SOLUTIONS GROUP LIMITED is not currently VAT registered. Prices are subject to change — existing clients will receive 30 days' written notice of any price changes.
Call minutes and SMS messages are charged by our telephony provider (Twilio). These are passed through to you at cost with no markup. Approximate charges below.
| Item | Approximate Cost | Notes |
|---|---|---|
| Dedicated phone number | ~£1/month | One number per client business |
| Incoming call minutes (AI) | ~£0.015–0.02/min | Only when AI answers (not owner calls) |
| Outbound call (ring to owner) | ~£0.01–0.02/min | During business hours only |
| SMS lead notification | ~£0.03–0.05/SMS | One per completed lead capture |
For a local business receiving 30–60 missed calls per month, total usage charges are typically £3–£12/month. We'll provide an estimate during onboarding based on your expected call volume.
We only charge a lead fee when all of the following have been captured during the call:
The caller provided their first name (at minimum)
A valid UK phone number for you to call back
What they need (e.g. "MOT", "appointment", "quote")
A preferred time or timeframe (e.g. "Tuesday", "as soon as possible")
If you believe a lead was charged incorrectly, contact us at support@dlxsolutions.co.uk within 14 days. You have access to call recordings (where available) to verify. We will investigate and resolve disputes within 5 working days.
This is a rough illustrative example only — actual results will vary depending on your business, conversion rates, and market.
Without AI Receptionist
With AI Receptionist
This is an illustrative example only. Results are not guaranteed and will depend on your specific business, market, and follow-up process. Past performance of similar businesses is not a reliable indicator of your results.
No. DLX SOLUTIONS GROUP LIMITED is not currently VAT registered. All prices shown are exclusive of VAT. If we become VAT registered in future, existing clients will be given 30 days' notice.
Yes. Commission plan clients can cancel at any time with 7 days' written notice. Hybrid plan clients can cancel with 30 days' written notice. Any outstanding lead fees remain payable on cancellation.
Contact us within 14 days. You can listen to the call recording to verify. We'll investigate and resolve within 5 working days. Call recordings are retained for 60 days.
No. We operate on a rolling monthly basis with no minimum term commitment.
Usage charges are invoiced monthly in arrears alongside any lead fees. Exact charges depend on your call volume and will be itemised on your invoice.
Book a free demo. We'll set everything up within 24 hours.
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